Customer contact 1

Customer Contact

Join us for a thrilling new experience in supply chain! The regional distribution center (RDC) in Shanghai is serving three out of four business areas within the Atlas Copco group and is the main logistics center to distribute spare parts and tools within the Asia-Pacific region. Maximizing customers’ productivity and providing an excellent service every day is the continuous mission of this distribution center.

Customer Contact function:

1. The main responsibility to this position is follow up customer center (mainly brand portfolio orders in RDC and all related issues to the orders.
2. Contact with the customer centers, follow up the open orders, especially urgent or breakdown orders. Ensure the back order can be issued as soon as possible. And inform the updated status to internal customers in time.
3. Answer the Myquest ticket & e-mail from the customer centers and give feedback to internal customers in time.
4. Follow up the customer claim & return case and solve it to fulfill the customer requirement
5. Represent China Service Center to accept all logistics inquiries and claims from internal customers. Aim to improve the satisfaction of internal customers.
6. Pass the logistics requirement from internal customers to the corresponding teams in China Service Center and follow up the request to guarantee it is handled efficiently.
7. As the member in the team, able to give the necessary training & instructions to other team members.
8. Coordination the team leader to finish the tasks if any requirement
9. Other tasks are required if needed

Requirement:

1. Bachelor degree or the same educational background
2. Experience to the international trade & inspection is a plus
3. Good computer skills (MS Excel), preferably with experience of using SAP.
4. Good communicate skills and with strong responsibility and teamwork spirit.
5. Good command of English both in writing and speaking.

Good positive attitude towards learning & team work

About us

Atlas Copco is a Swedish company, where the human culture flows through the veins of our 38,000 employees in more than 90 countries for almost 150 years. It has a strong family bond with a warm respect for each individual and where diversity is promoted. We invest in our customers, in the society and in our people. In this way, we offer a stimulating atmosphere in which everyone can develop competencies in different areas at an own pace. In addition, our family-friendly working environment leaves enough space in your agenda to optimally combine work and private life.

At Atlas Copco we believe there is always a better way. Our leading-edge technology and close customer collaboration enable us to innovate for a sustainable future. We strongly believe that our passionate people make it happen. With us, you have the authority to act. We offer a wide range of interesting job roles and many opportunities to grow and to create lasting results.

This is where it begins! Join us at the Home of Industrial Ideas. We will be happy to receive your resume and motivation letter or contact us should you need any additional information.

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way.  Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.