Supply Planner & Customer Contact

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Your Role

The mission of the job is establish and maintain an effictive communaction with customer to understand all real demands, make reassuring and executable planning as considering multi restricted parameters (Material,Laobr,Equipment,Process,Capacity,Logistic and so on.),cooprate with flow team to delivery customer demand sucessfully.

• Promote and ensure  the Atlas Copco Group’s Core Values Interaction, Commitment and Innovation, behaviors, guidelines and policies laid down in The Way We Do Things.
• Support the Atlas Copco Group’s Vision “First in Mind - First in Choice ®” by focusing on and continuously promoting and developing a Customer-Value and a Customer-Care driven culture.
• Develop and support a spirit of open communication, fairness, non-discrimination and respect for the individuals in all areas of operation.
• Develop strong support to “People Care” with focus on identifying, supporting and follow up of talented employees with a good potential to grow in the Atlas Copco Group.
• Interact with other Group units in a constructive, productive and unselfish way that supports the development of synergies and the consolidated result of the Divisions and performance of the Business Area and the Group.
• Safeguard integrity and transparency of operations and of the legal structure by making sure that FAM and Business Code of Practice is understood and applied where relevant

 
To succeed, you will need  

CUSTOMER CONTACT & DEMAND

• Communicate with customer effectively in a professional way regularly, involved in the fixed meeting with CC’s, RDC, even end customer for project/delivery, forecasting and accuracy.
• Understand real demand, forecast and have valid data/report which instruct operation.
• Daily contact with customer for special requirements, urgent case, feedback project/production delivery status. progress, order entry problem solving, lead time request, product availability, complain etc.
• Coordinate with logistics for shipment plan for export orders
• Check new incoming orders & order changes & confirm they can be processed by SAP(ZVEPO VA02)
• Plan order special requirements – accessories, factory modifications and check and track the process
• Review daily open orders regarding holds or other issues, chase hold owners if hold not released(ZPOT2/CRM activity report)
• Once outbound is available, create the invoice in SAP(ZC04)
• Once material is set up in EdSAP, upload to Global Dispatch( ZVGDMATMAS)
• Exceptions handling & resolution such as Inquiries from customer centres/Issues with material master data/Set up of new / change of existing customer master data/Invoice cancellations etc.
• Chasing CC to maximize revenue and invoice at month end.

PLANNING

• Supply planning: work with team on material supply and strategy, “Chase” supply chain to make sure the parts arrived on time  ensure production continuous running.
• Production Planning: include equipment/labor capacity analysis, monthly/daily schedule, adjustment and follow up; To confirm production plan in accordance with production levelling and taking account any material and/or resource constraints
• Monitors, analyse & reports performance to production schedules utilizing information derived from material and production control systems

SAP SME and Other assigned assignment

• As SAP SME, update and maintain SAP data;
• Update and maintain relevant master data in SAP
• Cooperate with ME/CSE for planning BOM/routing create and update
• Definition and ownership of manufacturing constraints,COGI,CJV

Skills / Knowledge / Experience

Educational level:

• Bachelor degree above
• Minimum of 3-4 years within an MRP planning environment SAP is preferred, or 3-4 years within a customer care role
• Or good degree and some experience within a manufacturing or planning environment
• Excellent communication skill with customer
• Material Requirements Planning (MRP), SAP system
• Factory capacity management
• Management of constraints

Language skills:

• Strong communication and presentation skill in English and Mandarin are required;
• Good command of spoken and written English
• Abel to communicate in English via conference calls on daily basis.

Other skills and knowledge:

• Good analytical capability
• Systems and methodical literate
• Planning & Organizing Skills
• Quick learner, good adaptations to different interfaces (global dispatch, SAP, B2net…)
• Strong customer focus, committed to satisfying customers’ requirements
• Extrovert person who will work with different departments (production, logistics, supply chain, marketing, finance)
• Organized and able to create her own tools for an efficient follow-up and multi-tasking responsibilities
• Be autonomous and take initiative
• High level of PC expertise – Excel/Word

In return, we offer you

Atlas Copco is the home of industrial ideas. Our innovative products, solutions, and services are demanded by every type of industry. They enable everything from safe medical treatment to the production of renewable energy.

​

City
Qingdao

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.